01
The Snapshot
1 night · $490
A focused outside perspective.
- Guest journey
- Key moments
- Strengths
- Experience gaps
- 5–10 prioritized opportunities
Pricing
How deeply should we stay?
Each engagement is a real stay — documented from the guest’s side of the experience. Choose the depth that fits your moment.
02
The Deep Stay
2–3 nights · ~$990
More confidence in the assessment.
- Everything above
- Multiple service interactions
- Breakfast / F&B
- Different times of day
- Deeper emotional journey
- More comprehensive opportunity map
- Presentation with the team
03
The Full Experience
4–5 nights · ~$1,500–1,800
Essentially a UX research engagement applied to hospitality.
- Full guest journey
- Multiple touchpoints
- Service consistency
- Detailed opportunity matrix
- Competitive/contextual assessment
- Workshop with the hotel
- Action plan
Ongoing
Experience Partner
Custom
Beyond the report — ongoing expertise. We work alongside your team to turn the findings into tangible improvements.